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DJDisappointed
Newbie
2 weeks ago

Roku Customer Support issue

Has anyone spoken to a live person? Online chat does not connect and the phone number does not go to a live agent. 

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2 REPLIES 2
RokuTakashi
Community Moderator
Community Moderator
a week ago

Re: Roku Customer Support issue

Hi, @DJDisappointed 

Thanks for reaching out!

To contact our support team, you can visit this link at Roku support and select the Check options below. Select the right category that fits your concern.

If you have other inquiries, let us know.

Thanks,
Roku Community Team

Takashi O.
Roku Community Moderator
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Segunmori2025
Newbie
a week ago

Re: Roku Customer Support issue

Hello,

 

I got a Roku device on 20th October, 2024 at Walmart Sage Hill, Calgary. The remote control suddenly stopped working. So I took my query to the place of purchase. I was told that the manufacturers warranty for one year can be assessed if I reach out to you directly. It is unfortunate that I have not been able to see any number that I can use to get through to you.

 

Please reach out to me for the necessary information on my device issue.

 

 

Thank you.

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