Get rid of the company handling customer support. Roku is making the same mistakes Sears did in the 80's and Gateway Computers made in the 1990's.
They have obviously told the company to hang up, end chats, and ask them to repeatedly go through the install steps and are ignoring hardware issues. I was abandoned on chat twice and hung up on a phone call.
They refuse to escalate tickets and will not supply corporate contacts.
The support group constantly has the people chatting and talking on the phone check with someone not on the call before they answer question.
Roku stock is falling and the company seems to be in full panic mode. These bad decisions need to be addressed quickly by the board because management is not 'hearing the bad news' or worse hiding it from investors.
