Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
BREECAREY
Channel Surfer

Re: Roku CS or return phone number

Jump to solution

I spent 30 minutes on the phone this morning with your "support" only to be sent THE SAME defunct address originally provided. I've been to USPS and they confirmed the address you've provided DOES NOT EXIST. REPLACE OUR BROKEN PRODUCTS YOU SOLD US!!

0 Kudos
BREECAREY
Channel Surfer

Re: Roku CS or return phone number

Jump to solution

@RokuJechealR PROVIDE A VALID RETURN ADDRESS!!

0 Kudos
RokuCarly
Community Moderator
Community Moderator

Re: Roku CS or return phone number

Jump to solution

Welcome and thank you for posting here in the Roku Community, @BREECAREY.

We apologize for the experience. Rest assured that this has already been forwarded to our Support team for further review and assistance. 

Please don't hesitate to let us know if there's anything else we can be of assistance with. We'd be more than happy to continue doing so.

Best regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
stancrab1
Reel Rookie

Re: Roku CS or return phone number - Return ROKU Streaming Stick 4K

Jump to solution

I just received a Stream bar and during set up it is stuck in a foreign  language and won't let me get to settings to change the language. I have tried the website return process and it doesn't work. What gives?

0 Kudos
RokuEuniceL
Community Moderator
Community Moderator

Re: Roku CS or return phone number - Return ROKU Streaming Stick 4K

Jump to solution

Hi @stancrab1,

Greetings from the Roku Community!

We're glad to assist you with your inquiry. Can you please send us a photo of where you are stuck? We'd like to see why you can't go to Settings. 

In the meantime, you can check out this support article on how to change the preferred language on your Roku streaming device.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator
0 Kudos
stancrab1
Reel Rookie

Re: Roku CS or return phone number - Return ROKU Streaming Stick 4K

Jump to solution

I have followed all the instructions and am very frustrated with the product and now want to return it for a refund

 

0 Kudos
RokuJohnB
Community Moderator
Community Moderator

Re: Roku CS or return phone number - Return ROKU Streaming Stick 4K

Jump to solution

Hi @stancrab1,

Thank you for keeping us posted here in the Roku Community!

We will be more than happy to assist you further. Can you provide the serial number of your Roku streaming stick?

We'll wait for your response.

Thanks,

John

John
Roku Community Moderator
0 Kudos

Re: Roku CS or return phone number

Jump to solution

I have a Roku TV .Do I have Primetime channel also if not how do I get it

0 Kudos
RokuJohnB
Community Moderator
Community Moderator

Re: Roku CS or return phone number - Return ROKU Streaming Stick 4K

Jump to solution

Hi @Jerryfitzgerald,

Welcome to the Roku Community!
We understand you wanted to add the Primetime channel. We're happy to assist you further. Please check out this support article here on how to add channels to your Roku streaming device.

If you need anything else, please let us know.

Best regards,

John

John
Roku Community Moderator
0 Kudos
stancrab1
Reel Rookie

Re: Roku CS or return phone number - Return ROKU Streaming Stick 4K

Jump to solution

please email me the form required to return this Stream Bar for a refund. Its that simple...I am done trying to solve the problem. How about better customer service by simply responding to my request

0 Kudos
Need Assistance?
Manage your subscriptions by logging into your Roku Account.