Account, payments & subscriptions

[8844]

Bought Roku Ultra two weeks ago and it's still in the box unopened.  After researching closer I find FOX channels not available  I want to return the Roku and get my money back   How can I make that happen without all the frustration I've experienced to date?

[RokuDanny-R]

@8844 

Thanks for the post.

How did you purchase the device? Did you purchase the item through a retailer or through Roku.com?

If you purchased the item through Roku.com, visit our Support page here for more information: What is Roku's return policy?

Thanks,
Danny

[vandehi]

Two of them in original box unopened will I be reimbursed?

[RokuDanny-R]

@vandehi 

Thanks for the post.

Can you please clarify your inquiry?

With more information we will be able to assist you further.

Thanks,
Danny

[jada6859]

Nothing loads from the Roku support page.  Apparently my older TV is not compatible with the new Express 4K+ device.  I purchased it because I got an email from Roku saying that I would not be able to use all features with my current unit.  My current unit works just fine and what I would like to do is return the new unit that is not compatible.