Account, payments & subscriptions

[aascherer]

I returned a Roku device with an RMA, it was received by Roku on February 8, 2021 (confirmed via USPS tracking). I have yet to receive my refund. I contacted support several times. Last reply from Roku was on February 22, 2021 - I have received no replies or updates since. Where is my money? Did Roku keep the device and my money?

[RokuMary-F]

Hi @aascherer,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.
Thanks,

Mary

[aascherer]

Thanks, Mary-

That's what I was told on February 22, so I'm skeptical. But I hope you're able to take ownership and help with this issue. 

[DMMiller4189]

They're doing the same thing to me. They will never get back to you in any meaningful way. They'll just keep giving you canned replies that are complete BS. Roku is a joke. They have the worst customer service I have ever seen. They apparently think it's fine to steal people's money as well. 

[DMMiller4189]

They locked my other thread regarding this issue. They'd rather just try and shut people up instead of actually offering any hint of customer service. Pathetic service.

[aascherer]

It has now been 3 more weeks and there is no movement. I still have not been refunded. Can I have an update please?

[RokuMary-F]

Hi @aascherer,

Thanks for keeping in touch and following up on your refund status.

Rest assured that I’ve escalated your RMA support follow-up. Keep an eye on your email, a member of our support team will be in contact.

We sincerely appreciate your patience and we are working on ways to better improve this process.

Thanks,

Mary

[adamfriedman23]

I returned Roku that i bought on roku.com and have not received a refund.  I have proof of ROKU receiving the units.  I even sent a letter to customer service via express mail and still no response.  It has been over two months.     RMA 383566 Order Number 103093521.  Please help!

[RokuKariza-D]

Hello @adamfriedman23

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

All the best,
Kariza

[Coneflower]

My RMA 399169 was received by Roku at 10:46 on 7/22/21.  I am still waiting for my refund!