Account, payments & subscriptions

[Sharekia]

I have constantly tried to remove my account i have cancelled account but have been charged due to my acvount not being active it will not allow me to watch channrls keep getting error message. I just want a refund back to my card

[RokuKariza-D · Accepted solution]

Hi @Sharekia

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[tcameron0909]

I need a refund I have got charge 4.99 twice for cbs and something else I didn’t order 

[RokuKariza-D]

Hello @tcameron0909

Thanks for posting here in the Community!

For further assistance with the charge, please follow my suggestion in my post above.

All the best,
Kariza