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I purchased the Roku Express back in April 2021. Now I am getting a message on my TV screen the device is overheating. I have turned it off numerous times to no avail. The device is not on top of any other electronics, besides I have a Roku Stick and never had issues. I am requesting a full refund. Please respond via My email address is [personal information removed]. The device id number is C5395A600632. Thank you.

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Community Moderator
Community Moderator

Re: Refund

Hi @Itzacaramelo,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.


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Re: Refund

I having got my refund

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Roku Guru

Re: Refund

Hi @Beverlypowell

I hope you're doing well.

For account & billing-related concerns, we would recommend following the suggestion provided by @RokuMary-F above. Our Billing team is the best one to help you out with that matter.

All the best,

Kariza D.
Roku Forum Moderator
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