Account, payments & subscriptions

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Refund from the subscription

I didn’t purchase any subscription from my TV but this is the second time they deducted the money from bank account as subscription fee. We never use this app. I already cancel the subscription but I never get the refund from any of the apps.


Re: Refund from the subscription

I would like to be refunded the money to my account because I didn’t order anything that costs almost $70 please explain why I was charged before I disconnected all together 

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Community Moderator
Community Moderator

Re: Refund from the subscription

Hi @sruwali @Kingston1,

Thanks for the posts.
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN (Personal Identification ...




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