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Refund for unauthorized purchase of ESPN, $74

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My 4 year old just purchased ESPN on our Roku TV. We don't watch ESPN so can I get 74$ back since parental control doesn't stop children from purchasing?

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RokuKariza-D
Roku Guru

Re: Refund for unauthorized purchase of ESPN, $74

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Hey @Iwantmymoneybak

Thanks for the post.

To avoid any unauthorized or accidental purchases, we would recommend setting up a 4-digit PIN on your Roku account. Feel free to visit this link for instructions on how to set it up: How do I create or update the PIN for my Roku® account?

Moreover, for your account & billing concern, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

I hope this helps!

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Guru

Re: Refund for unauthorized purchase of ESPN, $74

Jump to solution

Hey @Iwantmymoneybak

Thanks for the post.

To avoid any unauthorized or accidental purchases, we would recommend setting up a 4-digit PIN on your Roku account. Feel free to visit this link for instructions on how to set it up: How do I create or update the PIN for my Roku® account?

Moreover, for your account & billing concern, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

I hope this helps!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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