Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AJDeBres
Newbie

Refund digital purchases possible?

Jump to solution

I purchased a roku a little while ago when I received it and set it up I set a pin and changed the setting from nothing to all purchases and adding a channel.  I thought this was changed.  However I found out this morning when I had over $1000 dollars in charges from my 8 year old twins.  Why is it you have to change the setting before setting a pin or it doesn't save the changes?? I don't recall a warning at all when I set the pin. 

Is there any way to get refunds as my kids apparently purchased one game over and over like 9 times.  and purchased a bunch of other digital content.  

 

Thank you.

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Retired Moderator

Re: Refund digital purchases possible?

Jump to solution

@AJDeBres 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

0 Kudos
2 REPLIES 2
RokuDanny-R
Retired Moderator

Re: Refund digital purchases possible?

Jump to solution

@AJDeBres 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
acoons
Newbie

Re: Refund digital purchases possible?

Jump to solution

I just had the same thing happen to me and my account settings clearly read "Always require a PIN to make purchases and to add items from the Channel Store" however my little ones managed to purchase several items without a PIN.

I contacted support and they indicated I already had a PIN but it was not enabled for purchase protections. They added a PIN for purchases to my account and enabled it for future purchase protection.

0 Kudos