I have been trying to stop Roku to cancel my Hulu and Starz account since April. I've checked and double checked Roku, Hulu and Starz to verify where the charges are coming from. I've written emails requesting refund and cancellation to no avail. I was so frustrated this month to see the charges again that I just removed the payment method. I can only wait now because I'm sure asking for a refund would again fall on deaf ears I'm so frustrated by this that I will be switching to my amazing fire stick from now on.
I notice that this is your first post here on the community help forum. Maybe try here first?
Roku Community Streaming Expert
Note: I am not a Roku employee.
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Yes! I am not the only one that is frustrated with cancelling Starz and Hulu..
THIS IS NO ACCIDENT THE STREAMING SERVICES ARE DOING THIS.
We're sorry to hear about the experience, this is not what we aim for.
For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.
All the best,
This is a scam, they are charging people's credit card even after cancelling. I spent a lot of time and lost money because I did not notice they were continually charging me. After, with my bank's help, receiving only two months credit, they stopped, for a few months. Now they have started charging again. When I spoke to the Roku rep the first time, she said when their software updates it starts all over again. Now when you call the number on your bank statement they tell you to go to the support website. What about all those people who don't use a computer, who are continuously charged for services they are not using and according to them have already cancelled. This is wrong, this is a scam and I will not stop until Roku pays me back along with everyone else they have secretly scammed.
@Youarescammers What are you trying to cancel? Did you login to your Roku account on a phone or computer and check your subscriptions? If you did login to your Roku account and the subscription is not showing, either you have a second Roku account under a different email or the charge is not from Roku. When you called the number on your bank statement were you calling Roku or someone else? Who is the "they" that directed you to a website?
With more information someone on this forum may be able to help.
I will try to explain to you a little clearer since you are having a hard time with understanding what I previously wrote. I logged onto my ONLY account and cancelled it. THEN ROKU, at least that is what my BANK STATEMENT says, was repeatedly charging me AFTER I cancelled. I called ROKU and they said they were SORRY but could ONLY refund me TWO months even though they could SEE I had not logged in. I asked the ROKU LADY how could this happen, SHE, ROKU REP said, "When our system software updates it will sometimes START again, STATING, because my card information is on file, it would start charging my card again..... so BASICALLY, the only way to STOP ROKU was to get a NEW CREDIT CARD. Silly me thought, ok it won't happen AGAIN, ROKU will FIX this now since they KNOW it's happening.... and I didn't want to cancel my credit card and change everything with a NEW CARD. I shouldn't have to, what ROKU did BOTH TIMES was not authorized..... So the first time, with my bank's help, I was refunded for TWO months.
MONTHS pass by and NO ROKU charges, I'm very busy and I did not check my bank statement until recently and I see ROKU, YES ROKU, again, at least that's what my BANK STATEMENT says, started CHARGING me again....and no , I DON'T have TWO ROKU accounts. So I did what I did LAST time and called the number on my BANK STATEMENT, AKA ROKU (THEY) and I get a recording stating if I needed assistance with a BILLING issue to go to the support website PERIOD...NO OTHER OPTION.
SO, I went to the ROKU website, EIGHTH in the cue, I'm thinking, this is NOT RIGHT, wasting more time, I have already done this before. I did NOT AUTHORIZE ROKU to start charging me, yet again. I wanted to talk to someone so I SEARCHED for another number from the ROKU website, WHICH happens to be one number different than the one on my BANK STATEMENT. I called, I spoke to another ROKU rep and gave her my email and she then said she needed me to get her the serial number of my ROKU device, I'm like WHAT, NO, you have my email, my credit card information, NOW to VERIFY ME, you want me to get you a FREAKING SERIAL number. Well, NO, they make courts for things like this, I am now trying to let other people know so they can tell everyone they know, especially their older family members who are too old to keep up with whether someone has OUT OF THE BLUE, ROKU, started charging them again for something they think they have already CANCELLED. And if YOU THINK that I THINK that this doesn't happen A LOT and ROKU ALREADY KNOWS THIS HAPPENS and is IGNORING it, then you would be WRONG. Question my sanity if you want, but DON'T question my intelligence. What ROKU is doing is WRONG...PERIOD.