Account, payments & subscriptions

[MySLOLife]

I received my new Roku remote today, but it was not in the box shown on the site (it was in a small padded envelope) and it did not include the power adapter, Roku stick, power extender cable, USB power cable, batteries, or quick-start guide. Just the remote control. As far as I can tell, I can't install this Roku remote because I have none of the accessories that are required. Please let me know if I should return the product or await your sending me all the missing items. Thank you.

Sonsie Conroy

[makaiguy]

If you purchased a Roku remote, it sounds like that's what you got -- a remote.  Those other items are not "accessories" for a remote, they are everything that comes with a complete Roku device.

This is like purchasing a replacement gas cap and expecting it to come with a complete car.

[Strega]

@MySLOLife 

What specific product did you order?

[RokuMary-F]

Hi @MySLOLife,

Thanks for reaching out to the Roku Community. 

We recommend that you course this through our Account-Billing Support team at https://support.roku.com/contactus so they may be able to appropriately assist you with this matter. 

Please keep us posted.
Regards,
Mary

[MySLOLife]

No, I ordered a Streaming Stick 4K (see photo). It's on sale until 12/4.

[MySLOLife]

I orderfed the Streaming Stick 4K.

[MySLOLife]

Thank you. I've contacted support.

[Strega]

In that case, I think your shipment got mixed up with someone else's as I'm pretty sure no one ships a Roku, one component at a time!  Definitely contact them. 

[MySLOLife]

I did contact customer support, and  they will send the other items "soon." 🙂 Meanwhile I  am so eager to try this out!