I received my new Roku remote today, but it was not in the box shown on the site (it was in a small padded envelope) and it did not include the power adapter, Roku stick, power extender cable, USB power cable, batteries, or quick-start guide. Just the remote control. As far as I can tell, I can't install this Roku remote because I have none of the accessories that are required. Please let me know if I should return the product or await your sending me all the missing items. Thank you.
If you purchased a Roku remote, it sounds like that's what you got -- a remote. Those other items are not "accessories" for a remote, they are everything that comes with a complete Roku device.
This is like purchasing a replacement gas cap and expecting it to come with a complete car.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
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