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coryfilks
Newbie
‎06-12-2021 12:11 PM

Re: There is no support

This is ridiculous! No customer support at all

They said we created a ticket and gave me a number that was #3 days ago and NOTHING!!!

Here is their response:

 

Hello coryfilks,

 

Your request #(4453840) has been received and is being reviewed by our support staff. We will be contacting you shortly.To add additional comments, you can simply reply to this email.

 

Sincerely,

 

Roku Customer Support

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RokuMary-F
Community Moderator
Community Moderator
‎06-12-2021 03:39 PM

Re: There is no support

Thanks for keeping in touch and for following up, @coryfilks.

Rest assured that I’ve escalated your support ticket for follow-up. Keep an eye on your email, a member of our support team will be in contact.
We sincerely appreciate your patience and we are working on ways to better improve this process.
Thanks,
Mary
 

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