Account, payments & subscriptions

[mhampton]

ROKU DOES NOT CARE IF YOU BEEN HACKED.

When I was setting up my Roku TV a phone number popped up and said to call.  I called and they wanted me to pay $278.00 for life time Roku.  

I told Roku and they could care less.

I even told the Colorado Bureau of Investigation and there is nothing they can do.

[RokuMary-F]

Hi there @mhampton.

Thanks for bringing this to our attention, we're sorry about the issue.

It sounds like you weren't speaking with a Roku representative. Roku will never charge you an activation or support fee, and we won't ask for sensitive details like payment information over the phone or ask for remote access to your computer.

Here is a bit more information on reporting the fraudulent website: Will I be charged for customer service or device activation?

Roku will never charge you an activation or support fee, and we won't ask for sensitive details like payment information over the phone or ask for remote access to your computer. 

If you need more help, it may be more effective for you to get help from our support team, which can be reached via email. Please contact them directly at https://support.roku.com/contactus/, and you'll be able to send an email request there.

We hope that's helpful!

Many thanks,
Mary