Account, payments & subscriptions

[Kizzie]

Here's the number 209 414 6625 

[Hector-Roku]

Hi @Kizzie, we can understand the frustration from seeing that you are being charged $14.99 a month but don't have an account with Roku. As far as having to pay to upgrade your TV for us to find any account details, this definitely does not sound like something that should be required. We will be reaching out here through private message on the Roku Community to gather more details from you to try and find the account linked to your billing information. Please be sure to look for a notification on the mailbox icon at the top of your Roku Community page to indicate that we've sent you a message. 

[dKilburg]

i dont hav device with me its in another state.

[Hector-Roku]

Hi @dKilburg, if you arent by your Roku device and want to check your subscriptions you can always go to my.roku.com and log in to your account from there. This will let you manage and see the subscriptions you currently have on your account. You can also check your purchase history and change your PIN among the different options that you will have on there. If you have any questions about charges or your account let us know and we'll be happy to help!

[cvrobinson00]

It was the Paramount channel plus interactive charge on my account.  total $5.53.  go into your account and manage subscription to cancel. 

[JELTING134]

CBS interactive is actually the billing name for PARAMONT +

[mhk20]

I am being charged 5.40 on the 9th of every month. After doing my research I only have Paramount + showing for 5.40 on the 9th but when it is withdrawn from my account it says CBS interactive. I went to support.roku.com/contactus  and I was able to pull up all charges and when they were withdrawn. Keeping my Paramount. Have to be able to watch Yellowstone. At least now I know what I am being charged for.

[Kensan53]

Debit Card Roku for CBS Interacti 107 DE Date 08/09/22 025 899 Card 17 #3389 999 Date 08/09/22 @ 20:58:18

what is this charge on my credit card  i have been charge over 3 months and wondering did someone hack the account what is going on with this situation? the charges always appearing every month on the 9th please check on this i have written to all the streaming services and they told me it is not showing on their service need to know who is charging this amount of 5.21  whatever or whomever is charging this need to stop!! 

thank you

Ken makishima

[Hector-Roku]

Hi @Kensan53, we're here to help! It looks like you're receiving charges that you didn't authorize from CBS Interactive. For us to dig into this and get more information, we'll be reaching out to you directly here on the Roku Community. Please keep an eye on your inbox so we can further assist.

[Toogie0994]

How do I cancel CBS Interactive payment I thought this payment was removed months ago I can be reached at [personal information removed]

Ruth Baker