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taylor3
Newbie

ROKU STARZ

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I did not want Starz on Roku please take it off I can not afford 14.98 on the 30th I dont get paid until the 3rd of the month. I only have the free channels or what ever it is. 

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RokuKariza-D
Roku Guru

Re: ROKU STARZ

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Hey @taylor3

Thanks for reaching out here in the Community!

To make sure your subscription will not renew, we suggest cancelling it through our website. Here are the instructions you can follow:

  1. Go to my.roku.com on your computer or smartphone.
  2. If prompted, sign in to your Roku account. If you have trouble logging in, learn how to recover your login details.
  3. Scroll down and select Manage your subscriptions.
  4. Locate the channel under Active Subscriptions and select Cancel subscription.
  5. Select a cancellation reason to complete the process.

If you need more help, you can contact our Billing team here: https://support.roku.com/contactus.

I hope this helps.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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3 REPLIES 3
RokuKariza-D
Roku Guru

Re: ROKU STARZ

Jump to solution

Hey @taylor3

Thanks for reaching out here in the Community!

To make sure your subscription will not renew, we suggest cancelling it through our website. Here are the instructions you can follow:

  1. Go to my.roku.com on your computer or smartphone.
  2. If prompted, sign in to your Roku account. If you have trouble logging in, learn how to recover your login details.
  3. Scroll down and select Manage your subscriptions.
  4. Locate the channel under Active Subscriptions and select Cancel subscription.
  5. Select a cancellation reason to complete the process.

If you need more help, you can contact our Billing team here: https://support.roku.com/contactus.

I hope this helps.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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DavCable
Newbie

Re: ROKU STARZ I do not understand!!!

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I do not want the Starz Channel on Roku. Please take it off and refund my money please. Anyway, if I would have known about Roku TV's before I bought the Roku TV, I would not have bought it. You people charge for things I don't ask for.

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renojim
Community Streaming Expert

Re: ROKU STARZ I do not understand!!!

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@DavCable, you can cancel your subscription by logging into your Roku account using the email address that's displayed on your device under Settings->System->About.  As for a refund,  you have to start at https://support.roku.com/contactus to get billing support (this is mostly users helping other users).

Roku Community Streaming Expert

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