Account, payments & subscriptions

[LuckyScorp11]

***UPDATE:  I tried again during "business hours" and it went through.  Not sure if that had anything to do with it but I got a message that my order has been placed. 

Original Message - I just subscribed to Peacock Premium Annual and obtained a coupon code to receive a Free Roku Express 4k+.  Upon completing the Roku Claim form with all required fields to obtain the device, the error message below appears.   

The coupon code is correct as I copied and pasted as well as entered it manually.  I've tried different browsers too.  The email states the offer expired the same day I received the email with the coupon code.  How can I resolve and receive my free Roku Express 4k?     

[john07]

First, are you an Xfinity Internet customer? If so, you get Peacock Premium for free, so that you do not want the code or anything. Assuming you aren't a myloweslife Xfinity Internet customer, what you must do it move to and sign on there. You must be capable of use the code there. Once your account is installation there, use your credentials to log my pasco connect withinside the Peacock TV app on Roku. Don't attempt to subscribe via Roku.

[vacationsr4fun]

I just subscribed to Peacock Premium Annual  to receive a Free Roku 4K+  However, I have not received the coupon code required to order Roku.  Who is supposed to provide the code?  Thanks

[RokuDanny-R]

@vacationsr4fun 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[Amygangel69]

This is happening to me, too. I have spent many frustrating hours on this. Even contacted Peacock- who directed me to Roku. Can find no way to contact Roku directly. Customer service page confusing and does not seem to address this topic with any of the preselected topics. Attempted to entrr code in the 5 hour window I was given after placing my Peacock Premium order.
Any advice/assistance would be much appreciated!

Amy 

[Amygangel69]

There is no direct link to contact roku support directly. Only preselected topics. And none address my inquiry. 

[RokuMary-F]

Hi @Amygangel69,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Please keep us posted on what you find out.

Best regards,
Mary

[Amygangel69]

Thank you Mary. I just spent 2 1/2 hours on the Roku support chat to ultimately be advised to contact Peacock as I was given a faulty coupon code. Beyond frustrating and appears to be fraudulent business practices. I submitted screenshots of purchase, coupon code and error messages. What a waste of time!