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brjoha
Newbie
‎08-28-2021 06:49 PM

Purchased movies and shows suddenly gone

We purchased (not rented) several movies and shows over the past year or so.  At some point in the last couple of weeks, they disappeared from "My Movies" and "My Shows".

I've restarted the Roku, but they're still gone.  Not sure if it has anything to do with the recent Fandango/VUDU merge.  How do I get them restored?

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brjoha
Newbie
‎08-28-2021 07:00 PM

Re: Purchased movies and shows suddenly gone

Nevermind.  I went to the VUDU website and there is a manual process to get your account moved from Fandango to VUDU.  Why on earth wouldn't they just do that automatically?!

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AvsGunnar
Community Streaming Expert
‎08-28-2021 07:10 PM

Re: Purchased movies and shows suddenly gone

@brjoha 

I don't use it, but I think others recommend using "Movies Anywhere" that keeps all your purchased movies in a Library.  I think it was mentioned on the Vudu/Fandango website when they were doing their transition.  It was near the bottom of the page if I recall correctly.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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