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MikkiD
Channel Surfer
‎12-04-2022 03:33 PM

Purchased Subscription not appearing on box

I purchased a subscription for Showtime on Dec 1st. I can see where I was charged and that it is on my account. I’m now trying to access that same account on my Roku and it keeps wanting to take me to a 30-day free trial instead. I can’t get into my actual account? Help!

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2 REPLIES 2
MikkiD
Channel Surfer
‎12-04-2022 03:39 PM

Re: Purchased Subscription not appearing on box

I am trying to use my Roku password to sign in. Should I have another?

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renojim
Community Streaming Expert
‎12-04-2022 08:25 PM

Re: Purchased Subscription not appearing on box

You never, ever, need to enter your Roku account password on your Roku device. It's already (permanently) linked to your account. If you have a subscription through Roku, try accessing it through "The Roku Channel".

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