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Lizzy580
Newbie
‎02-22-2021 11:57 AM

Purchase nothing recieved

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I purchased the voice remote and it said I would receive it on the 19 th and I still have not received it I have my purchase email and we're the money was taken from my account and I still have not received anything or even an email that it has shipped 

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RokuDanny-R
Retired Moderator
‎02-23-2021 03:57 PM

Re: Purchase nothing recieved

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@Lizzy580

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator

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RokuDanny-R
Retired Moderator
‎02-23-2021 03:57 PM

Re: Purchase nothing recieved

Jump to solution

@Lizzy580

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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