Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
WinAdams
Level 7
‎09-22-2021 06:39 AM

Product return not authorized my me.

Jump to solution

I ordered a product from Roku on 08/31/2021. The US Post Office did not deliver the product to me, but returned the product to Roku. I still want the product. How do I get it? I was refunded the credit charge.

Help!

0 Kudos
Reply
1 Solution

Accepted Solutions
RokuKariza-D
Community Moderator
Community Moderator
‎09-22-2021 02:14 PM

Re: Product return not authorized my me.

Jump to solution

Hey @WinAdams

Thanks for posting here in the Community.

For order-related issues, please reach out to our support team directly. You can contact them here: https://support.roku.com/contactus then choose 'Questions about returning my Roku device or managing my order' from the drop-down menu. They will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

0 Kudos
Reply
3 REPLIES 3
renojim
Community Streaming Expert
‎09-22-2021 11:50 AM

Re: Product return not authorized my me.

Jump to solution

Maybe @RokuKariza-D or @RokuDanny-R can help.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
RokuKariza-D
Community Moderator
Community Moderator
‎09-22-2021 02:14 PM

Re: Product return not authorized my me.

Jump to solution

Hey @WinAdams

Thanks for posting here in the Community.

For order-related issues, please reach out to our support team directly. You can contact them here: https://support.roku.com/contactus then choose 'Questions about returning my Roku device or managing my order' from the drop-down menu. They will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Reply
makaiguy
Community Streaming Expert
‎09-22-2021 02:24 PM

Re: Product return not authorized my me.

Jump to solution

@WinAdams- if your charge for the item has been refunded, you're even, right?  So now you can just place another order.

As much as I love Roku, you can often get as good or better service by buying from a different source at essentially the same price.  Amazon, Best Buy, Target, Wal-Mart, etc. carry most Roku products, both online and where available in local stores.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply