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WinAdams
Level 7
‎09-22-2021 06:39 AM

Product return not authorized my me.

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I ordered a product from Roku on 08/31/2021. The US Post Office did not deliver the product to me, but returned the product to Roku. I still want the product. How do I get it? I was refunded the credit charge.

Help!

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RokuKariza-D
Community Moderator
Community Moderator
‎09-22-2021 02:14 PM

Re: Product return not authorized my me.

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Hey @WinAdams

Thanks for posting here in the Community.

For order-related issues, please reach out to our support team directly. You can contact them here: https://support.roku.com/contactus then choose 'Questions about returning my Roku device or managing my order' from the drop-down menu. They will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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3 REPLIES 3
renojim
Community Streaming Expert
‎09-22-2021 11:50 AM

Re: Product return not authorized my me.

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Maybe @RokuKariza-D or @RokuDanny-R can help.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuKariza-D
Community Moderator
Community Moderator
‎09-22-2021 02:14 PM

Re: Product return not authorized my me.

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Hey @WinAdams

Thanks for posting here in the Community.

For order-related issues, please reach out to our support team directly. You can contact them here: https://support.roku.com/contactus then choose 'Questions about returning my Roku device or managing my order' from the drop-down menu. They will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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makaiguy
Community Streaming Expert
‎09-22-2021 02:24 PM

Re: Product return not authorized my me.

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@WinAdams- if your charge for the item has been refunded, you're even, right?  So now you can just place another order.

As much as I love Roku, you can often get as good or better service by buying from a different source at essentially the same price.  Amazon, Best Buy, Target, Wal-Mart, etc. carry most Roku products, both online and where available in local stores.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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