I ordered a product from Roku on 08/31/2021. The US Post Office did not deliver the product to me, but returned the product to Roku. I still want the product. How do I get it? I was refunded the credit charge.
Help!
Hey @WinAdams
Thanks for posting here in the Community.
For order-related issues, please reach out to our support team directly. You can contact them here: https://support.roku.com/contactus then choose 'Questions about returning my Roku device or managing my order' from the drop-down menu. They will be able to assist you further.
All the best,
Kariza
Maybe @RokuKariza-D or @RokuDanny-R can help.
Hey @WinAdams
Thanks for posting here in the Community.
For order-related issues, please reach out to our support team directly. You can contact them here: https://support.roku.com/contactus then choose 'Questions about returning my Roku device or managing my order' from the drop-down menu. They will be able to assist you further.
All the best,
Kariza
@WinAdams- if your charge for the item has been refunded, you're even, right? So now you can just place another order.
As much as I love Roku, you can often get as good or better service by buying from a different source at essentially the same price. Amazon, Best Buy, Target, Wal-Mart, etc. carry most Roku products, both online and where available in local stores.