@WinAdams- if your charge for the item has been refunded, you're even, right? So now you can just place another order.
As much as I love Roku, you can often get as good or better service by buying from a different source at essentially the same price. Amazon, Best Buy, Target, Wal-Mart, etc. carry most Roku products, both online and where available in local stores.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X