Account, payments & subscriptions

[theu715]

I was trying to get some help with customer service but can't seem to get any follow up. I had a Roku Premier that was overheating and had set up for a replacement to be done. I needed to ask an additional question before shipping it off, but didn't get a response. I waited a couple weeks and then shipped it, but now I haven't received any responses from Roku about my question still and I haven't received any responses about receiving it and tracking shows it was received on July 12. Anyone have any recommendations on how to actually get a person to talk with with customer service? Thanks!

[RokuDanny-R · Accepted solution]

@theu715

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your concerns to our Support team. They will follow up and assist you.

Thanks,
Danny