I purchased a new Roku and was trying to set it up last night. When trying to log in to my Roku account, it said my password was wrong. I tried changing the password at least 5 times, and it gave me the acceptance that the password was changed, but each time when I went to login after, it said my new password was wrong. I then decided to use my work email address, and it told me the email was already used (which it was not). Please advise - it's been 2 days of trying to get this to work...
The email address or password provided does not match our records. Tip: You can verify your Roku account email address from your device by visiting Settings.
If this is a valid account, your email is on its way!
For your security, the reset email is only active for the next one hour. If you don’t see the email in your inbox, check your spam folder.[/center:fltjzrph]
[center:fltjzrph]Password Reset Successfully
Your password has been reset. Please select continue to sign in.[/center:fltjzrph]
I have this exact same issue and it's driving me bananas. I tried clearing my cookies as suggested - twice. Every time I reset my password, it allows me to do so, but then when I try to log in with said password, it gives me the same error message.
Thanks for letting us know about the issue that you are experiencing.
Can you please give a description of the issue you are seeing so we can try to assist you?
Every time I sign it it sends me back to the sign in page and says you have been signed out for security reasons. Can't use the product without the account.
Thanks for the inquiry.
Can you please provide further explanation of what you are having an issue with? What are you signing into? What product are you trying to use?
Please provide us with more information and we will continue to assist you from there.
I am having the same issue. Almost everytime I get "For security reasons you have been signed out. Please sign in again to continue." on the PC.
If I can log in, Roku logs me out as soon as I try to go to my account.
Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.
For account related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.