Account, payments & subscriptions

[l_c100]

How do you file a complaint when customer support is refusing to help you and is condescending and rude?

The customer support representative Jean R, I was speaking to has messed up my account and is now refusing to answer my emails. How can I escalate this to someone else or speak with a manager to try and get a resolution?

So frustrated!!!

[RokuDanny-R · Accepted solution]

@l_c100

Thanks for the post.

I have passed along your concerns to the Support team. They will follow up and assist you.

Thanks,
Danny