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Kellymarie
Newbie
‎09-17-2020 10:20 PM

Pin numbers to add channel says activated but keeps saying invalid pin over and over

 
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14 REPLIES 14
RokuDanny-R
Retired Moderator
‎09-18-2020 09:51 AM

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

@Kellymarie 

Thanks for the post.

Can you please clarify the issue you are experiencing? Can you please provide a screenshot of the issue you are seeing?

For more information about how to update your PIN, visit our Support page here: How do I create or update the PIN for my Roku account?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Community Moderator
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makaiguy
Community Streaming Expert
‎09-18-2020 11:34 AM

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

You set a PIN on your Roku account by logging into it on https://my.roku.com, using the email address associated with your account as the login name. 

Make sure your Roku is connected to this same account.  When you go to Settings > System > About on your Roku does it show the same email address?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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DavidGS
Reel Rookie
‎10-09-2020 08:59 AM

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

I did that, still says pin is invalid. Cant add youtube tv.

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renojim
Community Streaming Expert
‎10-09-2020 05:00 PM

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

Make sure the the email address that shows up under Settings->About is the same email address that you're using to sign in at https://my.roku.com

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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DavidGS
Reel Rookie
‎10-09-2020 07:01 PM

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

I have validated that, it's the same email address as in settings.

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RokuDanny-R
Retired Moderator
‎10-12-2020 04:25 PM

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

@DavidGS 

Thanks for the update.

What Roku model device are you trying to add the Youtube TV channel to?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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tghernandez5169
Newbie
‎01-24-2021 08:11 AM

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

Im tryn to add netflix keeps sayn roku pin on my roku tv I bought used can u help me

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tghernandez5169
Newbie
‎01-24-2021 08:15 AM

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

tcl roku tv

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renojim
Community Streaming Expert
‎01-24-2021 01:25 PM

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

If you bought it used did you factory reset it and link it to your own Roku account?  Whose email address is shown under Settings->About?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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