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Angela09
Channel Surfer

Pin not allowing me to save

Cannot setup my pin. The save box stays gray and i need to block my daughter from adding channels. 

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21 REPLIES 21
RokuKariza-D
Retired Moderator

Re: Pin not allowing me to save

Hi @Angela09

Thanks for posting here in the Community. 

Could you try using a different browser (i.e. Firefox, Safari, Chrome) to see if that will make a difference? You can also try clearing the cache & cookies of the browser you are using.

Keep us posted!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Angela09
Channel Surfer

Re: Pin not allowing me to save

I have used it all. Cleared cache and still its blocked. 

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RokuKariza-D
Retired Moderator

Re: Pin not allowing me to save

@Angela09

Thanks for the reply.

For clarification, have you made sure to enter your desired 4-digit PIN first before clicking the Save button? Please let us know. We'd like to know more about how we can help.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Angela09
Channel Surfer

Re: Pin not allowing me to save

Yes. I click create pin. I type in 4 numbers and save stays blocked out. Cannot click to save or update.

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RokuKariza-D
Retired Moderator

Re: Pin not allowing me to save

@Angela09

Appreciate the response.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Thank you for your patience and understanding as we try to resolve your issue.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Angela09
Channel Surfer

Re: Pin not allowing me to save

Thanks! Ill teply when issue resolves 

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Crmsngrl
Newbie

Re: Pin not allowing me to save

I'm having this exact same issue. I click "create on" Then put in 4 numbers and it won't let me save. 

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Crmsngrl
Newbie

Re: Pin not allowing me to save

"Create *pin*"

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Angela09
Channel Surfer

Re: Pin not allowing me to save

Im still not able to. I checked email. I even factory reset and unlinked and started fresh. Still no go. Im just going to call when on break set up pin with support. Good luck to ya.

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