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stupdcat
Newbie
‎09-18-2022 06:19 PM

Paypal Says Roku Doesn't Ship to My Address

Attempted to purchase Roku device but PayPal says it won't ship to my address. I live within the US.

I was attempting to order a Roku device 3810R, but on the PayPal page it displayed a message saying "Roku, Inc. doesn't ship to this location. Please use a different address." I understand that Roku will not ship outside the United States, however I live within the United States. Are there certain types of addresses that Roku doesn't deliver to?

I see another user has a similar issue. I opted to repost as I would like an answer myself as that person did not have a response from you.

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1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator
‎09-19-2022 11:45 AM

Re: Paypal Says Roku Doesn't Ship to My Address

Hi @stupdcat,

Welcome to the Roku Community and thanks for the post

As a first step, we recommend clearing your cookies or cache or reloading the web browser, or using a different browser to access our Roku website. In addition, do you have a computer you can access the website with?

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

Mary F.
Roku Community Moderator
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