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Account, payments & subscriptions

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RAYVONTYLER74
Newbie
‎11-01-2022 09:26 PM

Re: Payment taken without service

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OMG I just posted this they scammed me too took my money and I don't have the subscription I paid for peacock created new account and all they took payment and posted it on discovery 

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krish11
Newbie
‎11-01-2022 10:40 PM

Re: Payment taken (shows on cc statement but NOT on Roku Subscription)

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i was charged for hotstar subscription, but no service. i see invoice in my inbox but no service. no customer service, time to file a complain, not sure how many users are affected by this?!

 

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RokuKarla
Retired Moderator
‎11-02-2022 09:33 AM

Re: Payment taken (shows on cc statement but NOT on Roku Subscription)

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Hi @krish11 @RAYVONTYLER74

Thanks for posting in the Roku Community!

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

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