Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Payment coming out of my account twice.

Hulu is coming out of my bank account twice. I only have one Hulu account. I don’t want to cancel my Hulu account, just don’t want to pay for it twice. There is literally no way to get ahold of a representative.. how do I talk to someone?! 

0 Kudos
Community Streaming Expert

Re: Payment coming out of my account twice.

You can't talk to anyone; you can only use .  Do you have more than one Roku?  Could they be linked to separate Roku accounts?  Check the email address(es) shown under Settings->System->About.  It's also possible to subscribe directly through Hulu as well as through Roku.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos