Account, payments & subscriptions

[Customer1234]

Subscriptions thru Roku show 'AcornTV Monthly Membership' as the only Ruku related charge. AcornTV app is desired. Valid charge.

Auto payment ($7.99) is being made on the 16th of month to RLJ Entertainment, they are not listed as being related to any of my App's.. a 2nd  charge ($7.99) is being posted on the 28th of month from 'the Roku Channel' or 'Roku for RLJ Entertainment'. Both charges show a phone # in DE as 816-272-8107. Calling this number is worthless. 

Basically Roku subscriptions list only one subscription, the Acorn Channel, which is OK but what is the 2nd monthly charge for ?????? 

[RokuReynan-L · Accepted solution]

Hi, @Customer1234. 

Welcome and thank you for posting here in the Roku Community!

We understand that you have an unauthorized charge on your account. No worries, we're here to assist you. 

To know the charges under your account, you can follow these steps: 

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

You may add a PIN to your account to avoid any unrecognized charges in the future.

Here are the steps to add a PIN:

1. Sign in to my.roku.com
2. Under PIN Preference, select Update
3. To set up a PIN, select Create a PIN
4. To reset an existing Roku PIN, select Change PIN

You may also refer to this support article on what to do if there is a charge you don't recognize

We hope you find this information helpful.

Regards,
Reynan

[03Karen]

Hi

My name is Karen Myers.

The reason why I’m sending this text because I was charged for a subscription that was expired on August 7.I do not want to delete my ROKU account. I just wanted to know what is going on.

Thank You

Sign

Karen Myers 

[RokuArjiemar]

Hello! @03Karen,

Thank you for your post in the Roku Community!

We appreciate you reaching out to us concerning the charges on your subscription. We are happy to help.

If you're still being charged after you've canceled your subscription and the billing cycle has ended, please contact customer support for assistance.

Thanks,
Arjiemar

[HDMIGuy]

@03Karen Do you still have access to the service?  When you say the subscription expired on August 7, did you cancel the subscription or was that the end of a billing period.  Most subscriptions will automatically renew so unless you cancelled the subscription it will renew and you will be billed.