Account, payments & subscriptions

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Paying an unknown subscription

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Subscriptions thru Roku show 'AcornTV Monthly Membership' as the only Ruku related charge. AcornTV app is desired. Valid charge.

Auto payment ($7.99) is being made on the 16th of month to RLJ Entertainment, they are not listed as being related to any of my App's.. a 2nd  charge ($7.99) is being posted on the 28th of month from 'the Roku Channel' or 'Roku for RLJ Entertainment'. Both charges show a phone # in DE as 816-272-8107. Calling this number is worthless. 

Basically Roku subscriptions list only one subscription, the Acorn Channel, which is OK but what is the 2nd monthly charge for ?????? 

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2 Solutions

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RokuReynan-L
Community Moderator
Community Moderator

Re: Paying an unknown subscription

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Hi, @Customer1234

Welcome and thank you for posting here in the Roku Community!

We understand that you have an unauthorized charge on your account. No worries, we're here to assist you. 

To know the charges under your account, you can follow these steps: 

  1. Sign in to my.roku.com
  2. Go toPurchase history & invoices
  3. Review your invoices forContent or Products

You may add a PIN to your account to avoid any unrecognized charges in the future.

Here are the steps to add a PIN:

  1. Sign in to my.roku.com
  2. Under PIN Preference, select Update
  3. To set up a PIN, select Create a PIN
  4. To reset an existing Roku PIN, select Change PIN

You may also refer to this support article on what to do if there is a charge you don't recognize

We hope you find this information helpful.

Regards,
Reynan

Reynan L.
Roku Community Moderator

View solution in original post

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RokuReynan-L
Community Moderator
Community Moderator

Re: Paying an unknown subscription

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Hi, @tamrein.

Welcome to the Roku Community!

We appreciate you reaching out to us about being unable to locate the subscription. We're here to help.

Have you checked the email address associated with your streaming player? Ensure that you sign in with the correct email address on your Roku account. To check: Home > Settings > System > About.

Furthermore, you may visit this support article on how to view your Roku purchase history and charges to your account

Hope this helps!

Regards,
Reynan

Reynan L.
Roku Community Moderator

View solution in original post

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6 REPLIES 6
RokuReynan-L
Community Moderator
Community Moderator

Re: Paying an unknown subscription

Jump to solution

Hi, @Customer1234

Welcome and thank you for posting here in the Roku Community!

We understand that you have an unauthorized charge on your account. No worries, we're here to assist you. 

To know the charges under your account, you can follow these steps: 

  1. Sign in to my.roku.com
  2. Go toPurchase history & invoices
  3. Review your invoices forContent or Products

You may add a PIN to your account to avoid any unrecognized charges in the future.

Here are the steps to add a PIN:

  1. Sign in to my.roku.com
  2. Under PIN Preference, select Update
  3. To set up a PIN, select Create a PIN
  4. To reset an existing Roku PIN, select Change PIN

You may also refer to this support article on what to do if there is a charge you don't recognize

We hope you find this information helpful.

Regards,
Reynan

Reynan L.
Roku Community Moderator
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03Karen
Newbie

Re: Paying an unknown subscription

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Hi

My name is Karen Myers.

The reason why I’m sending this text because I was charged for a subscription that was expired on August 7.I do not want to delete my ROKU account. I just wanted to know what is going on.

Thank You

Sign

Karen Myers 

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RokuArjiemar
Community Moderator
Community Moderator

Re: Paying an unknown subscription

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Hello! @03Karen,

Thank you for your post in the Roku Community!

We appreciate you reaching out to us concerning the charges on your subscription. We are happy to help.

If you're still being charged after you've canceled your subscription and the billing cycle has ended, please contact customer support for assistance.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator
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HDMIGuy
Roku Guru

Re: Paying an unknown subscription

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@03Karen Do you still have access to the service?  When you say the subscription expired on August 7, did you cancel the subscription or was that the end of a billing period.  Most subscriptions will automatically renew so unless you cancelled the subscription it will renew and you will be billed.  

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tamrein
Newbie

Re: Paying an unknown subscription

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When I look at my Purchase History and Invoices, it indicates I have no service.  Why am I being charged $7.99/month for the last several months?

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RokuReynan-L
Community Moderator
Community Moderator

Re: Paying an unknown subscription

Jump to solution

Hi, @tamrein.

Welcome to the Roku Community!

We appreciate you reaching out to us about being unable to locate the subscription. We're here to help.

Have you checked the email address associated with your streaming player? Ensure that you sign in with the correct email address on your Roku account. To check: Home > Settings > System > About.

Furthermore, you may visit this support article on how to view your Roku purchase history and charges to your account

Hope this helps!

Regards,
Reynan

Reynan L.
Roku Community Moderator
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