Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7


I just purchased a second Roku express device for another TV in my home. I can't get past the activation screen because the app keeps saying that my password is incorrect after I just changed it! Then I call the customer service number and get no where because the situation I'm sure that csr reps would work from home but apparently customer service isn't a concern for Roku

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Community Streaming Expert

Re: Password

Don't bother with any apps.  Just go to - can you login there?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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