Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Thmonalisa
Newbie
‎12-15-2021 06:14 PM

Paramount Plus keeps asking to pick a subscription plan

I am signed into Roku and it shows signed in to Paramount Plus. It should also be noted that my yearly payment already went thru but when I try to access shows on Paramount Plus, it keeps asking me to pick a subscription plan even though my account shows they have taken pmt for the yearly plan.. I cant seem to reach a person to talk to to help me. They have taken my money but I still cannot access the shows.

0 Kudos
Reply
1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator
‎12-16-2021 09:13 AM

Re: Problem accessing Paramount +

Hi @Thmonalisa,

Thanks for reaching out to the Roku community!

I understand that you are unable to access Paramount +, there are a couple of things you can try to resolve this issue. Follow these steps in order:
1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2. Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more. Sign in with your channel credentials.
You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
Please try doing this and see if it helps with what you're experiencing.

Best regards,
Mary

0 Kudos
Reply