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Paid for remotes express, never received

I ordered 2 replacement remotes on 4/25 @ 12am paid extra money for express next business day delivery and never received them (remotes) as of today. I can't get anyone live on the phone and now I'm disgusted 😒 and disappointed. I was billed over a hundred dollars for both remotes. I want a refund. Maybe I'll have a better experience at Walmart. Bad experience and deceiving. 

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Roku Guru

Re: Paid for remotes express, never received

It hasn’t even been two days since you ordered your remotes. Here is information on how to track your order

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Retired Moderator

Re: Paid for remotes express, never received


Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.



Danny R.
Roku Community Moderator
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