Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Edmarc316
Newbie
‎12-10-2021 09:47 AM

Ordered but never was able to watch

I ordered LFC then went to watch and it kept turning off. Was charged for it and decided to cancel. Need refund 

0 Kudos
Reply
1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator
‎12-13-2021 08:33 AM

Re: Ordered but never was able to watch

Hi @Edmarc316,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Keep us posted with what you find out.

Best regards,
Mary

0 Kudos
Reply