Account, payments & subscriptions

[meldou]

Order was due mid December.  Still have not received order or any updates.  When I try using the automated system, order can not be found.

[RokuMary-F]

Hi @meldou,

Welcome to the Roku Community and we're sorry to hear that you're having this experience.

For account, billing, or order-related issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Thank you for your kind and understanding.
 

Best regards,
Mary

[meldou]

I have already tried that and my order can not be found.

[RokuMary-F · Accepted solution]

Hi @meldou,

Thanks for the quick response.

I have passed along your information to our Support team. They will follow up and assist you.
If you need any additional help and we’ll follow up to continue assisting you.
 

Best regards,
Mary