Account, payments & subscriptions

[pambee37]

While trying to set up a new  account in my name with my credentials, your program renewed my ex’s account in error!!! He does not live with me anymore. I want my own account and do not wish him to have access to the services I pay for!!  I was even given the opportunity to have a free trial period. At the time I tried to set up my own account, there was a $2.99 for 2 month special running. This did not happen thru any mistake I made! 

. How can this be fixed?? 

[pambee37]

I wanted to close my ex-husband’s account and open my own account using promo codes, but my ex-husband’s account renewed instead how can I fix the wrong account Renewal

[AvsGunnar]

@pambee37 

A Roku account is created/associated with an email account.

In order to create a "new" Roku account, you will need to use a different email address than you did originally.

Perform a Factory Reset on the Roku device and perform the setup/activation again with a new email address.

Alternatively, you could just change the password on your existing Roku account.  Then delete/remove any Roku devices the ex has in his possession.  You can do this from the online dashboard at https://www.roku.com/. (For good measure, change the password of the associated email address as well so ex cannot access that email).