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DocMarianne
Newbie
‎03-06-2022 06:24 AM

Offer to return at 3 month discount but charged full price

I was offered a discount by Roku to come back to Starz at $4.99 for 3 months but was charged the full price of $8.99. The confirmation email directs you to Roku, not Starz for customer service. It’s been frustratingly difficult to communicate directly with Roku. How do I receive the deal I was promised? 

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2 REPLIES 2
DBDukes
Community Streaming Expert
‎03-06-2022 06:39 AM

Re: Offer to return at 3 month discount but charged full price

@DocMarianne 

Reach out to @Jeremiah-Roku 

Also, submit a Billing issue at https://support.roku.com/contactus 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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TrooperDada326
Roku Guru
‎03-06-2022 06:40 AM

Re: Offer to return at 3 month discount but charged full price

I see this all the time. People get an email from Hulu, HBO and more. I even get them. But most people fail to read the fine print. Those emails are generically sent down to everyone. But if you read the fine print it usually says some like “only if you haven’t been a subscribe for at least a year”. Re read the entire email 

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