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jeaniegoz1
Reel Rookie

Not all my Rokus show in my account

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I have three rokus in three separate rooms and only two show on my account linked to my email. How do I get all three to show on my account?

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RokuMary-F
Community Moderator
Community Moderator

Re: Not all my Rokus show in my account

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Hi @jeaniegoz1,

Congrats on your first post in the Roku Community!

If I'm understanding correctly, not all your Roku devices are not showing on your Roku account. We would be more than happy to assist you with your Roku device and account.

We recommend checking if both of your Roku devices are linked to one Roku account email address by going to Settings > System > About. If your Roku device is already linked to a different Roku account, you need to perform a factory reset and from there you need to re-activate it.

Try running the steps on this link to factory reset the Roku device How to system restart or factory reset your Roku streaming device | Official Roku Support then link your Roku account to the Roku device, You may also refer to this link How to activate or link your Roku streaming device | Official Roku Support

This should resolve the issue you are experiencing, however, if the issue is still unresolved, please reply and we will be able to assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator

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3 REPLIES 3
RokuMary-F
Community Moderator
Community Moderator

Re: Not all my Rokus show in my account

Jump to solution

Hi @jeaniegoz1,

Congrats on your first post in the Roku Community!

If I'm understanding correctly, not all your Roku devices are not showing on your Roku account. We would be more than happy to assist you with your Roku device and account.

We recommend checking if both of your Roku devices are linked to one Roku account email address by going to Settings > System > About. If your Roku device is already linked to a different Roku account, you need to perform a factory reset and from there you need to re-activate it.

Try running the steps on this link to factory reset the Roku device How to system restart or factory reset your Roku streaming device | Official Roku Support then link your Roku account to the Roku device, You may also refer to this link How to activate or link your Roku streaming device | Official Roku Support

This should resolve the issue you are experiencing, however, if the issue is still unresolved, please reply and we will be able to assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: Not all my Rokus show in my account

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@jeaniegoz1-

Are you asking about the "My streaming devices & TVs" list that shows near the bottom of the page when you log into your account at https://my.roku.com?

Do all three show the same email address when you check Settings > System > About on each?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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jeaniegoz1
Reel Rookie

Re: Not all my Rokus show in my account

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I will give this a try tonight!

Thank you!

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