Account, payments & subscriptions

[Bucyeah]

I submitted a request to exchange a faulty remote that is getting super hot and draining batteries daily.  I have not received an RMA or any other response after the initial automated confirmation email from Roku Support. 

I've tried responding to that email as well as submitting the request a second time. 

Any help would be appreciated. 

[RokuKariza-D]

Hello @Bucyeah

Thanks for bringing this to our attention.

I followed up on your concern to our Support team. I'd recommend keeping an eye on your ticket since they'll be further assisting you from there.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

[Bucyeah]

Thanks for forwarding my concern. I received an email and responded. Hopefully it will be addressed as the information was confirmed and completed with my shipping address.