Account, payments & subscriptions

[ec32]

I've received no help from this company ask a question for a computer to answer what was not asked and spin me around to the beginning to ask a question. 

[RokuMary-F]

Hi @ec32,

Thanks for posting in the Roku Community! 

I'd be happy to take a closer look to see how we can help.

Can you please provide us with more specific information about the issue you are experiencing?

We look forward to hearing from you and assisting you with your needs. Thank you!

Regards,
Mary

[Noneatall]

You can't get any help whatsoever from Roku. We have a false charge on our credit card from Roku, and there is no way to get Roku to address it.

[RokuMary-F]

Hi @Noneatall,

We appreciate your post.

Please be aware that all transactions from Roku appear with the company name ("Roku") in credit card and bank statements.
In addition, have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account.
3. Click on Manage your subscriptions.
4. When the “My subscriptions” page loads, you will find all your channel subscriptions that get billed by Roku, along with the terms, status, and renewal date of each subscription. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here.
5. Select Unsubscribe or Renew depending on how you want to manage your subscriptions.
I would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku® account? | Official Roku Support 
We also recommend that you course this through our Account-Billing Support team at https://support.roku.com/contactus so they may be able to appropriately assist you with this matter. 
Please let us know if there's anything else we can help you with.
Thanks,
Mary

[RB9]

Mary,

signed up Paramount Essential by mistake yesterday, updated to Premium. Charged for both. Any chance for a refund on Paramount Essential? Thank you. Happy Thanksgiving 

[RokuMary-F]

Hi @RB9,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Please let us know if there's anything else we can help you with.

Happy Thanksgiving!

Regards,
Mary