Account, payments & subscriptions

[JAS444]

I had issues getting a RMA, I finally got the RMA, I shipped the sound bar back using UPS.  The UPS tracking number states it was delivered Jan 26th, I have yet to see a refund on my credit card.  I’m extremely unhappy with Roko service.   I have a Roko on my Westinghouse TV, and that is the only Roko I will have.  When it goes bad I will not ever purchase anther Roko device.  I might be able to deal with it if there was any level of customer service above average.   Can you tell me why I have not received my refund.  

[RokuDanny-R · Accepted solution]

@JAS444

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[Nadinelynn]

Hello, Danny, I have done this 3 x and still can't get an RMA#, why is it so slow...

[RokuKariza-D]

Hi @Nadinelynn

We do apologize for the inconvenience this has caused you.

It looks like our Support team sent you an email yesterday. I'd recommend checking it out so you can have your RMA number. 

All the best,
Kariza