I can't find a number to call them to take the charge off for Upfaith and family channel.. I don't have a Roku TV or wifi in the house and I live in a different county now. I would like to cancel and get a refund.
Hi @MissDee7 to echo what @DellStreamer said, you can log in to your Roku account on my.roku.com to manage your subscriptions. In this case, if you're requesting a refund we will reach out to you through private message here on the Roku Community to cover that with you. Please keep an eye out in your inbox for a message from us. If you have any issues locating this message let us know through this same thread!
I have a few small channels and occasionally but very rarely notice some chargeback entries in the sales reports. I know that depending on a customer's connection, device, etc. there can always be something that doesn't work out for them, and they should get their money back. However, there should be a threshold considered, like if a customer watches 28 days of paid content then requests their money back on day 30. Or God Forbid they watch 360 days of content during an annual subscription then requests a huge refund on day 364. So is a chargeback when a customer's credit card company takes the money back, leaving Roku unable to do anything for the channel owner?
Can a customer subscribe to a channel for a month, or even a year, get the charge reversed shortly after, then continue to watch "paid" content for the rest of the month, or year?
That is, does Roku void their transactions so that when they click on a paid item again, it asks them to subscribe since they TOOK THEIR MONEY BACK. The channel owner does not get paid, so I would just start crying if I knew that Roku allowed this customer to keep watching content for the month or the year.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
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