Roku, I have a serious question here....
I have a few small channels and occasionally but very rarely notice some chargeback entries in the sales reports. I know that depending on a customer's connection, device, etc. there can always be something that doesn't work out for them, and they should get their money back. However, there should be a threshold considered, like if a customer watches 28 days of paid content then requests their money back on day 30. Or God Forbid they watch 360 days of content during an annual subscription then requests a huge refund on day 364. So is a chargeback when a customer's credit card company takes the money back, leaving Roku unable to do anything for the channel owner?
Can a customer subscribe to a channel for a month, or even a year, get the charge reversed shortly after, then continue to watch "paid" content for the rest of the month, or year?
That is, does Roku void their transactions so that when they click on a paid item again, it asks them to subscribe since they TOOK THEIR MONEY BACK. The channel owner does not get paid, so I would just start crying if I knew that Roku allowed this customer to keep watching content for the month or the year.
PLEASE shed some light on this for us.