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Have you tried logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see if you have a subscription to the channel through Roku Pay? For more information about how to manage your subscriptions, visit our Support page here: Cancel a subscription
If you need further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
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