Account, payments & subscriptions

[ohior0kuusers]

I've got a broken Roku Ultra that I'm trying to replace but when I reply to their email because my address is wrong I can't get a reply or get an RMA. Anyone know how to reach someone at Roku?

[Strega]

Can you fix your email address?  (I think you are saying your email client is configured to send the wrong address??)

[ohior0kuusers]

No, the mailing address Roku has on file is wrong. When I reply to Roku's email about updating my address so they will issue a RMA I can't get an email response about fixing my mailing address.

[Strega]

If that's the email address on your roku account, you should be able to log in and change that one. 

If they also have another email address for you, then I don't know about that one. (I've never used Roku as a direct retailer so I don't know if store accounts are the same or different from roku player accounts.)

[ohior0kuusers]

Is there a way to talk to a human at Roku? The serial number on my account has the first few numbers changed from what my actual serial number is. The website has a spot to type in a serial number not linked to my account, but it won't let you proceed once you pick that option. I was just looking for a way to talk to a human from Roku.

[RokuDanny-R]

@ohior0kuusers

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[Barto]

I have a Roku device that is within the 1 year warranty and the device just quit.  So I need a replacement device.  I can't get anywhere on the Roku site to initiate a return / replacement.  Someone please help !!!

[renojim]

@Barto, are you starting here?

Step by step instructions for returns and warranty replacements | Official Roku Support

You can also try:  https://support.roku.com/contactus