Account, payments & subscriptions

[Jevjohnston]

I am trying to subscribe to NBA Team Pass through my Roku streaming stick and every time I attempt to submit my order my device freezes momentarily and then restarts. I cannot seem to complete my order.

[RokuMary-F]

Hi @Jevjohnston,

Thanks for reaching us.

Could you please verify if you getting any error messages/codes when you are trying to sign-up for your Roku device? We also suggest removing the channel, restart your player, re-adding the channel and trying to sign back up for the subscription. 

Please keep us posted on what you find out.

Thanks,

Mary