Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My order has been "processing" for 7 days

Order place 10/11 is still showing as processing. The chat function just says "Loading" and I can't find any way to contact support other than this .

Also seems no way to cancel order.

0 Kudos
3 REPLIES 3
RokuTakashi
Community Moderator
Community Moderator

Re: My order has been "processing" for 7 days

Hi, @riverplacegolf 

Greetings and welcome to the Roku Community.

Thanks for inquiring for support, and we're here to assist. Upon checking the information on our end, the product has already been packed and will be delivered to you as soon as it is acknowledged and received by the USPS for delivery.

If you have further concerns or inquiries, please feel free to reach out to us.

All the best,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
buzzboss
Newbie

Re: My order has been "processing" for 7 days

My order is similar to this thread only I have been waiting 4 days while the order is "processing". The strange thing is I have been given three (3) "shipping labels created" with USPS for a Roku Streaming Stick yet nothing is happening with any of them. What is going on in the shipping department?? 

0 Kudos
RokuCarly
Community Moderator
Community Moderator

Re: My order has been "processing" for 7 days

Welcome, and thank you for posting here in the Roku Community, @buzzboss!

Thank you for bringing this to our attention. We'd be glad to assist you with this.

As we checked, your order has already been packed and is still within the timeframe. Please give us within this day for the shipment. 

Your patience and understanding are highly appreciated.

Best regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos