Account, payments & subscriptions

[mamaof3b2g]

My hbo Max account is paused because no payment, i went in and updated my payment but it still says my account is paused. I have contacted hbo and they say my payment went thru but my account is still paused thru roku. How do i get my account unpaused so i can watch Hbo max?

[RokuERey · Accepted solution]

Hi @mamaof3b2g,

Thanks for reaching us here and sorry for the late response.

If you still experience this issue, we would recommend getting some help from our Account and billing team.

Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
We hope it helps!

Regards,

Rey