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CodyW
Newbie
‎09-21-2021 09:14 AM

My USB channel un authorized

Hello- I just got a charge for the My USB channel and have a PIN required for purchases. I am the only person who knows the pin and didn’t make this purchase. I have never even seen the channel and have no use for its services. 
It seems like this could be fraudulent or an error. Does anyone else see the same thing on their account?

Ive sent an email to Roku support. We’ll see if they are helpful at all. 

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makaiguy
Community Streaming Expert
‎09-21-2021 09:35 AM

Re: My USB channel un authorized

You can log into your Roku account at https://my.roku.com/account/subscriptions (using the email address shown via Settings > System > About) to review the subscriptions you have through Roku and confirm whether Roku thinks you're subscribed to My USB through them.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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renojim
Community Streaming Expert
‎09-21-2021 12:16 PM

Re: My USB channel un authorized

While you're there, check purchases:  https://my.roku.com/account/purchases

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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